investors wishing to communicate a complaint relating to the Matthews Asia
Funds may do so in writing, by providing full details about the complaint
together with the complainant's name, address and the applicable Sub-Fund(s),
if any, as well as copies of any documentation supporting the complaint, where
Investors wishing to file such complaint can send the communication in the following manner:
By email: email@example.com
Attn.: Complaints Officer
Matthews Asia Funds Transfer Agency
Brown Brothers Harriman (Luxembourg) S.C.A.
80, Route d'Esch
We will respond in writing within ten (10) business days after the receipt of the complaint, to either acknowledge the receipt of the complaint and/or to provide a response. This letter will also inform the complainant of the name of the person handling the complaint.
An answer will be sent to the complainant without undue delay and in any case within one month as of the date of receipt of the complaint. If more time is required to examine the complaint, the Complaints Officer shall inform the complainant of the causes of the delay and indicate the date at which the examination is likely to be achieved.
Out-of-court complaint resolution procedure at the CSSF
If, for any reason, the complainant does not receive a response within one month or a satisfactory response, he/she can contact the Commission de Surveillance du Secteur Financier (“CSSF”) at the latest one year after the date on which he/she first filed the complaint with Matthews Asia Funds.
Commission de Surveillance du Secteur Financier
Département Juridique CC
283, route d'Arlon
L-2991 Luxembourg; or
By fax: +352 26 25 1- 2601; or
By email: firstname.lastname@example.org
Further information from the CSSF can be found on http://www.cssf.lu/en/consumer/complaints/